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  • Potofone warrants all products against defects in materials and workmanship for a period of (5) five years from the date of original user purchase. This warranty is offered to the original purchaser only and is not transferable. Ribbon elements are warranted for a period of one year from the date of purchase and will be replaced one time during the warranty period if they fail. Vacuum tubes are warranted for a period of 90 days from the date of purchase and will be replaced one time during the warranty period if they fail. Potofone will either repair or replace the product at no charge during the (5) five-year period. Buyer is responsible for return shipping charges if past the initial first 30 days of purchase. Please retain and use the original packaging. Please use the support page to contact us about shipping returns. THE WARRANTY WILL NOT APPLY TO THE PRODUCT IF IT HAS BEEN DAMAGED BY MISUSE, ACCIDENT, IMPROPER HANDLING, OR OPERATION, OR IF UNAUTHORIZED REPAIRS OR MODIFICATIONS ARE ATTEMPTED OR MADE. If service is required outside the warranty guidelines, we will contact you for authorization before any repairs are made..

  • The active element of a ribbon microphone is a very thin corrugated aluminum strip, clamped under tension between two strong magnets. This design can make ribbon microphones very sensitive and fragile. Many ribbon microphones require special care and handling. It is a very bad idea to blow into a ribbon mic, put it directly in front of a kick drum, or loud amplifier speaker. Avoid strong blasts of air of any sort, since this can rip or stretch the ribbon element, changing the response or worse. It is a good idea to use a pop filter, when possible, to eliminate vocal spray or sudden air movement. Dropping any microphone is to be avoided – especially a ribbon microphone. Never apply any phantom power to your ribbon microphone. Phantom power will not destroy a ribbon microphone but a patch bay or faulty cable that shorts to ground with phantom power on can. So, avoid phantom power. Always keep the microphone covered in the bag or case provided, when not in use. The strong magnets can attract "tramp metal" and impinge the ribbon movement. Damaged ribbons due to neglect are not covered by our warranty* and there may be a charge to replace them.

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